PERSUASION WIKI
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Mirroring
Mirroring simply consists of adapting yourself to be similar to the other person in some way. There are multiple methods and formats for this.
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PERSUASION WIKI
Mirroring simply consists of adapting yourself to be similar to the other person in some way. There are multiple methods and formats for this.
Mirroring works because, as you adopt the same words or moods as the other person, they will identify with you more. The more that they consider you some like them, the more easy they are to persuade.
You use this technique by simply literally mirroring what the person is feeling or thinking.
The example from the original persuasion experiment done. Waiters would do many different things that could get customers to like them. The most effective tool was mirroring in a confirmatory manner. “I’ll have the steak and red wine”. “I see. The steak and red wine?”
CS representatives are great at emulating the emotions that a person is feeling in order to connect better with them. When a customer seems sad or hesitant, they will seem to be in a similar state to connect with them, rather than being happy or energetic
Old videogames, such as RPGs, are a great example of confirmatory mirroring. A character would say something, and all your dialogue options would be mirroring specific parts of the statement. “The victim seems to have jumped through the window at 8 PM”. Questions: “The victim?”, “Through the window?”, “At 8 PM?”